PlantCML Reflects on One-Year Anniversary of I-35 Bridge Collapse, Commends Minneapolis Emergency Communications Center
 

Temecula, CA — August 1, 2008 marked the one-year anniversary of the I-35 bridge collapse in Minneapolis, Minnesota, a tragedy Americans will not soon forget. As PlantCML pauses to remember the lives lost and honors the survivors of that tragic summer day, the company also commends heroic efforts of the city’s first responders, including the Minneapolis Emergency Communications Center.

Having received the prestigious 2008 9-1-1 Outstanding Call Center Award from the E9-1-1 Institute in Washington, DC, the Minneapolis Emergency Communications Center was recognized for its effective handling of more than three times its normal call volume within the first two hours of the bridge collapse.

“The staff of the Minneapolis Emergency Communications Center was able to handle all of the incoming calls without missing a beat or a call, and communicate seamlessly with emergency organizations throughout the metro region,” said Tim Fuller, President of PlantCML. “Congratulations are due to the Minneapolis 9-1-1 team for a job well done. On behalf of the entire PlantCML team, we are honored to work with such a top-notch group of emergency professionals.”

Serving a daytime population of 500,000, the award-winning Minneapolis Emergency Communications Center employs 87 call takers, has 25 workstations and answers around 650,000 9-1-1 and 500,000 non-emergency 3-1-1 calls each year. Since 1999, the Center has deployed the call processing, dispatch and mapping solutions of industry leader PlantCML, now an EADS North America company.

For more information please contact:
Lorin Bristow
Vice President of Marketing
PlantCML
Tel : 615-791-3987
Email : lbristow@plantcml.com

<< Back